How do I return a damaged item?
At Texas Art Supply we want you to be happy and satisfied with every item you purchase. We stand behind our merchandise and guarantee that all products sold are of the finest quality and free from defects. If you receive a damaged or defective item, please return it within 30 days and a replacement will be sent to you.
To return an item, please contact Customer Service or call us toll free at 1-800-888-9278. They will provide a Return Merchandise Authorization (RMA) number to include with your returned inventory as well as the address of our returns department.
Whether it's ordering a new item or making a return, please note that we do not ship to or from international addresses.

How do I return an incorrect item?
Here at Texas Art Supply, our team works hard to fill every order quickly and correctly. Sometimes, mistakes happen. If you receive an incorrect item or an item you did not order, please let us know and we will correct it for you immediately.
Contact Customer Service at Contact Us or call us toll-free at 1-800-888-9278.
Whether it's ordering a new item or making a return, please note that we do not ship to or from international addresses.

How do I return an item I don’t want?
Bought too many? Decided it just wasn’t right? No problem!
Feel free to return your unopened, unused items to us within 30 days of the shipment date for a refund or replacement.
Please make sure that the purchased product arrives back to us unused and in the original wrapping or container. Credit will be given for the original purchase price less a 15-percent restocking fee (unless the order was defective or an incorrect item was shipped). Shipping (including return shipping) and handling charges are non-refundable. Items marked "Factory Direct" are subject to a restocking fee of up to 20 percent.
Before returning your item(s), please contact Customer Service at Contact Us or call us toll free at 1-800-888-9278. They will provide you with a Return Merchandise Authorization (RMA) number to include with your returned inventory as well as the address of our returns department.
All returns must be accompanied by the original packing slip. After a returned item has been received, it will take two to three weeks to process. Refunds will appear on your credit card billing statement.
We regret that we cannot issue refunds for videos, DVDs, or CDs. All sales are final. In the event of a defective video, DVD, or CD, we will replace it with an identical one.